Get Your Music
Professionally
Reviewed

Last updated: September 23, 2026

Music Feedback Service (“Music Feedback Service,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, submit music for review, purchase our services, or otherwise interact with us.

It also explains the privacy rights that may be available to you depending on where you live.

1. Who We Are

Music Feedback Service provides professional music feedback and related services to independent artists and other music creators.

Our primary operations are based in Ukraine.

For personal information collected through and in connection with the operation of this website, the controller is:

FOP Kedun S.I.
12 Staryi Bulvar, 3, 10008
Zhytomyr, Ukraine
Email: legal@musicfeedbackservice.com

If you place an order using PayPal, that order is accepted by the following Polish company, which acts as the seller for that PayPal order and processes personal information relating to the order and payment for its own purposes and legal obligations:

TGL Sp. z o.o.
ul. Nowogrodzka 31, 00-511 Warsaw, Poland
NIP 5272772943, KRS 0000624087, REGON 364750450
Email: info@tgl.media

For personal information that the Polish company processes in connection with a PayPal order for which it is the seller, it acts as a separate controller under applicable data protection law. FOP Kedun S.I. remains responsible for personal information processed in connection with operating this website and its own activities.

2. Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information that you provide directly, including:

• your name;
• email address and other contact information;
• information submitted through our contact or call-back forms;
• information provided when placing an order;
• artist name, project name, song title, genre, and other information about your music;
• links to music hosted on platforms or file-sharing services;
• audio files or other materials that you choose to provide to us;
• communications between you and our team;
• feedback, testimonials, or other information you voluntarily provide;
• information necessary to process or administer your purchase.

Payment and Order Information

The entity responsible for your order depends on the payment method you choose, as described in our Terms and Conditions.

If you choose PayPal, the Polish company identified above accepts the order as the seller and may process your name, contact details, order details, billing information, transaction information, and other information necessary to accept, administer, document, refund, or otherwise handle that order and payment.

PayPal and other payment service providers may also collect payment account information, billing information, or other information required to process the transaction under their own privacy terms.

We do not normally receive or store your complete payment card number or card security code when a payment is processed directly by a third-party payment provider.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address;
• browser type and version;
• device type and operating system;
• pages visited;
• date and time of visits;
• referring website or source;
• interactions with our website;
• cookie identifiers and similar technical information.

Some of this information may be collected through cookies, pixels, analytics technologies, or similar tools.

See our Cookie Policy and cookie settings for additional information.

3. How We Use Personal Information

We may use personal information to:

• provide the services you request;
• review and evaluate music submitted to us;
• deliver feedback and follow-up services;
• process and administer orders and payments;
• communicate with you about your order;
• respond to questions, messages, and support requests;
• arrange a requested call-back;
• maintain records relating to our services and transactions;
• operate, maintain, secure, and improve our website;
• understand how visitors use our website;
• detect or prevent fraud, abuse, security incidents, or technical problems;
• comply with tax, accounting, legal, and regulatory obligations;
• establish, exercise, or defend legal claims;
• send marketing communications where permitted by law and where you have not opted out;
• measure the effectiveness of our advertising where permitted by applicable law and your cookie choices.

We will not use personal information for a materially different purpose without taking any steps required by applicable law, which may include providing additional notice or obtaining consent.

4. Legal Bases for Processing

Where the GDPR, UK GDPR, or another law requiring a legal basis applies, we process personal information under one or more of the following bases:

Performance of a contract. We process information when it is necessary to provide a service you ordered or to take steps at your request before entering into a contract.

Legitimate interests. We may process information where necessary for our legitimate business interests, such as operating and improving our services, communicating with customers, protecting our website, preventing fraud, and maintaining business records, provided those interests are not overridden by your rights and interests.

Consent. Where required, we rely on your consent, for example for certain cookies, advertising technologies, or marketing communications. You may withdraw consent at any time.

Legal obligation. We may process information where necessary to comply with applicable tax, accounting, legal, regulatory, or other obligations.

5. Music and Materials You Submit

When you submit a song, recording, link, document, or other material for review, we use that material for the purpose of providing the requested service and related customer support.

We do not acquire ownership of your music merely because you submit it to us.

Please do not provide personal information about another person unless you are authorized to do so.

If a submitted recording, document, or other material contains personal information relating to other individuals, you are responsible for ensuring that you have an appropriate basis for providing that information to us.

6. How We Share Personal Information

We may disclose personal information to service providers and other third parties where reasonably necessary to operate our business.

These may include:

• website hosting and infrastructure providers;
• payment processors and payment service providers;
• email and communications providers;
• cloud storage and file-transfer providers;
• website security and fraud-prevention providers;
• analytics providers;
• advertising and measurement providers, where permitted;
• professional advisers such as accountants, lawyers, and consultants;
• government authorities or other parties where disclosure is required by law.

These parties may process information on our behalf or, in some cases, as independent controllers under their own privacy policies.

Where an order is placed using PayPal, information necessary to accept and administer that order may also be shared between FOP Kedun S.I. and the Polish seller identified in Section 1. Customer support for PayPal orders is provided through the Music Feedback Service website support team operated by FOP Kedun S.I. on behalf of the Polish seller. Accordingly, information relating to your PayPal order and your support communications may be shared between those entities where necessary to provide support, administer the order, resolve questions or complaints, or otherwise handle the service. Each entity is responsible for the personal information it processes for its own purposes and legal obligations.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

7. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, certain privacy laws use the terms “sale” or “sharing” more broadly and may treat the disclosure of identifiers or online activity to advertising or analytics providers as a sale, sharing, or processing for targeted advertising.

Where applicable law gives you the right to opt out of such processing, we will provide an appropriate opt-out mechanism and honor legally required browser-based opt-out preference signals.

Where required by applicable law, appropriate privacy-choice and opt-out mechanisms will be made available through our website or cookie/privacy controls.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

• providing essential website functionality;
• remembering choices or preferences;
• security;
• analytics;
• measuring website performance;
• advertising and advertising measurement.

Where required by law, non-essential cookies and similar technologies will not be activated until you have provided the required consent.

You can manage your preferences through our cookie controls.

For more information, see our Cookie Policy.

9. International Transfers

Because we operate internationally and use service providers in different countries, personal information may be processed outside the country in which you live.

Where applicable law requires safeguards for an international transfer of personal information, we use or require an appropriate lawful transfer mechanism.

Depending on the circumstances, this may include an adequacy decision, approved contractual safeguards, or another transfer mechanism recognized under applicable data protection law.

The transfer mechanism used in a particular case depends on the countries and service providers involved and the requirements of applicable data protection law.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and satisfying legal, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

For example:

• order and service records: for as long as reasonably necessary to provide the service, administer the customer relationship, resolve disputes, and meet applicable legal, tax, accounting, or record-keeping requirements;
• customer communications and support records: for as long as reasonably necessary to provide support, maintain appropriate business records, resolve disputes, and establish, exercise, or defend legal claims;
• tax, payment, and accounting records: for the period required by applicable law;
• marketing information: until you unsubscribe or consent is withdrawn, subject to any information we must retain to honor your request;
• cookie and analytics data: according to the retention settings applicable to the relevant service.

When personal information is no longer required, we delete, anonymize, or otherwise securely dispose of it where reasonably practicable and required by law.

11. Your Privacy Rights

Depending on where you live and which law applies, you may have some or all of the following rights:

• to request access to personal information we hold about you;
• to request correction of inaccurate information;
• to request deletion of personal information;
• to request restriction of certain processing;
• to object to certain processing;
• to receive certain information in a portable format;
• to withdraw consent where processing is based on consent;
• to opt out of certain targeted advertising;
• to opt out of certain sales or sharing of personal information;
• to appeal certain decisions concerning a privacy request where applicable;
• not to receive unlawful discriminatory treatment for exercising your privacy rights.

You may exercise an applicable privacy right by contacting the entity responsible for the relevant processing:

For personal information processed by FOP Kedun S.I. in connection with this website and its activities:
legal@musicfeedbackservice.com

For personal information processed by the Polish company in connection with a PayPal order for which it is the seller:
TGL Sp. z o.o.
Email: info@tgl.media

We may need to verify your identity before completing certain requests.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you.

We will respond within the period required by applicable law.

12. Rights of Individuals in the EEA

If the GDPR applies to you, you may have rights including access, rectification, erasure, restriction of processing, data portability, objection to processing, and withdrawal of consent.

Where we rely on legitimate interests, you may have the right to object to that processing based on your particular circumstances.

Where personal information is processed for direct marketing, you may object to that processing at any time.

You also have the right to lodge a complaint with the data protection supervisory authority in the country where you live, work, or believe a violation occurred.

13. Rights of Individuals in the United Kingdom

If UK data protection law applies to you, you may have rights including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.

You may also lodge a complaint with the UK Information Commissioner’s Office.

We encourage you to contact us first so that we have an opportunity to address your concern.

14. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to us, these rights may include:

• confirmation of whether we process your personal information;
• access;
• correction;
• deletion;
• data portability;
• opting out of targeted advertising;
• opting out of the sale or sharing of personal information;
• opting out of certain profiling;
• limiting certain uses of sensitive personal information;
• appealing the denial of a privacy request.

Where applicable, additional privacy controls or notices will be made available as required by law.

15. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, music platforms, payment services, file-sharing services, or other external services.

We do not control the privacy practices of those third parties.

When you interact directly with another service, its own privacy policy and terms generally apply to the information it collects.

17. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 in circumstances covered by the U.S. Children’s Online Privacy Protection Act.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

If you believe that a child has provided personal information to us inappropriately, please contact us.

18. Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe mechanism provided in the message or by contacting us.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications concerning an order or other interaction with us.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last updated” date above.

Where required by law, we will provide additional notice or obtain consent before materially changing how we use personal information.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a privacy-related complaint, please contact the entity responsible for the relevant processing:

For this website and personal information processed by FOP Kedun S.I.:
Music Feedback Service
FOP Kedun S.I.
12 Staryi Bulvar, 3, 10008
Zhytomyr, Ukraine
Email: legal@musicfeedbackservice.com

For personal information processed in connection with a PayPal order for which the Polish company is the seller:
TGL Sp. z o.o.
ul. Nowogrodzka 31, 00-511 Warsaw, Poland
NIP 5272772943, KRS 0000624087, REGON 364750450
Email: info@tgl.media