Last updated: September 9, 2026

These Terms and Conditions (“Terms”) govern your use of MusicFeedbackService.com and your purchase and use of services offered by Music Feedback Service. By placing an order or using a paid service, you agree to these Terms.

1. About Us and These Terms

Music Feedback Service provides music-related, promotional, creative, and professional services. The legal entity providing a particular service, together with its applicable business details, may depend on the service and payment method and will be identified in the relevant checkout, invoice, order confirmation, or other transaction documentation where required.

If mandatory law gives you rights that cannot be excluded by contract, those rights are not affected by these Terms.

Contracting Entity

Your contract for a purchased service is with the legal entity identified as the seller or service provider in the applicable checkout, payment page, invoice, order confirmation, receipt, or other transaction documentation (“Contracting Entity”). Depending on the service purchased and the payment method used, different legal entities may act as the Contracting Entity.

The applicable Contracting Entity is responsible for providing the service covered by that transaction, subject to these Terms and any additional terms expressly agreed for the order.

Contracting entity details:
[LEGAL ENTITY NAME]
[REGISTERED / BUSINESS ADDRESS]
[REGISTRATION OR TAX DETAILS, IF REQUIRED]
[CONTACT EMAIL]

Where another legal entity provides a different service or processes a separate transaction, its corresponding legal details will be identified in the relevant transaction documentation.

2. Our Services

Our services may include music reviews and feedback, follow-up feedback, consultations, playlist-related services, advertising and promotion, website design and development, creative services, and other services agreed with a client.

The scope, price, deliverables, and any special conditions are those shown on the applicable service page, checkout, order confirmation, proposal, invoice, or other written agreement.

3. Eligibility and Authority

You must have the legal capacity and authority necessary to enter into a contract with us. If you order on behalf of an artist, band, business, organization, or another person, you confirm that you are authorized to do so and to provide the relevant materials to us.

4. Orders and Client Responsibilities

You are responsible for providing complete and accurate information and materials needed to perform your order, including correct music links, files, campaign information, website materials, approvals, and access credentials where required.

Missing, inaccurate, inaccessible, or late information may delay delivery. We may request additional information before beginning or completing an order.

We may refuse or cancel a request that we reasonably believe is unlawful, fraudulent, abusive, technically impossible, outside our service scope, or inconsistent with the rules of a relevant third-party platform.

5. Music Reviews, Feedback and Consultations

Music reviews, feedback, and consultations are professional opinions and recommendations based on the submitted material and information available to us. Music and creative decisions are inherently subjective.

Feedback may address songwriting, arrangement, production, performance, recording, mix, presentation, commercial readiness, audience fit, or other relevant areas. You remain responsible for deciding whether and how to implement our recommendations.

We do not guarantee that our feedback will result in commercial success, playlist placement, streams, followers, sales, record-label interest, media coverage, or any other particular outcome.

6. Playlist-Related Services

Where we offer playlist-related services, eligibility, playlist compatibility, placement, timing, position, and duration may depend on the service purchased and the suitability of the music for the relevant playlist.

We do not sell or guarantee artificial streams, bots, fake listeners, or fraudulent engagement. We do not guarantee a particular number of streams, listeners, followers, saves, or other platform activity.

Streaming platforms may change algorithms, policies, functionality, or enforcement practices. Such matters are outside our control.

7. Advertising and Promotional Services

Advertising and promotional services may include campaign planning, setup, creative work, audience selection, management, optimization, reporting, or related work as specified in the order.

Results depend on factors outside our control, including audience response, competition, advertising auctions, budgets, algorithms, market conditions, and third-party platform decisions. Unless expressly agreed otherwise in writing, we do not guarantee any particular number or cost of impressions, clicks, streams, listeners, followers, conversions, sales, leads, or any particular return on advertising spend or investment.

Advertising media spend charged by a third-party platform may be separate from our service fee unless the order expressly states otherwise.

8. Website and Creative Services

For website design, development, and other creative services, the agreed scope is determined by the applicable order, proposal, invoice, or written communication. Work outside that scope may require additional fees and delivery time.

You are responsible for supplying requested text, images, music, logos, trademarks, access credentials, domain or hosting information, and other materials. You confirm that you have the necessary rights and permissions to provide and use them.

Third-party hosting, domains, payment services, plugins, software, APIs, fonts, or other products may be subject to separate terms and fees imposed by their providers.

9. Prices and Payment

Prices are displayed or communicated before purchase and may vary by service, scope, currency, country, or other relevant factors. You agree to pay the price presented for your order and any additional work separately approved by you.

Payments may be processed through the payment methods we make available, including card and digital-wallet providers and, where available, Monobank and PayPal. Third-party payment providers may apply their own terms and privacy practices.

10. When Work Begins

For cancellation and refund purposes, substantive work begins when we or a member of our team starts work specifically connected with your order. Depending on the service, this may include listening to or analyzing submitted music, preparing feedback, conducting order-specific research, beginning a consultation, preparing or configuring an advertising campaign, or carrying out design or development work.

Routine administrative processing alone does not necessarily mean substantive work has begun.

11. Cancellations and Refunds

You may request cancellation before substantive work on your order begins. Subject to applicable law and payment-processing limitations, an order cancelled before work begins may be eligible for a refund.

Once substantive work has begun, payments are generally non-refundable because professional time and resources have already been committed to your individual order. This rule does not restrict any mandatory cancellation, withdrawal, refund, conformity, or other consumer right that cannot lawfully be excluded.

If we determine that we cannot provide an ordered service, we will cancel the affected service and provide an appropriate refund for the portion we cannot provide. Depending on the circumstances, this may be a full refund of the affected service or a refund corresponding to the unperformed portion.

If mandatory consumer law gives you a statutory withdrawal or cancellation right, that law prevails over any conflicting provision of these Terms. Where permitted by law and you expressly request that performance begin during a statutory withdrawal period, you may be required to pay for the portion of the service performed before you notify us of withdrawal. Where the service has been fully performed following the legally required express request, consent, and acknowledgement, the statutory withdrawal right may end to the extent permitted by applicable law.

A refund will not ordinarily be provided merely because you disagree with a professional or subjective assessment, decide not to use delivered work, do not achieve a hoped-for commercial result, or a third-party platform produces different results than expected, except where applicable law requires otherwise.

12. Delivery and Time Estimates

Delivery times shown on our website or communicated to you are estimates unless we expressly agree in writing that a particular deadline is guaranteed. Delivery may be affected by order volume, complexity, client response times, third-party services, technical problems, or events outside our reasonable control.

13. Revisions, Follow-Ups and Additional Work

Revisions, follow-up reviews, consultations, or additional work are included only where the purchased service expressly provides for them. Work outside the purchased scope may be offered as an additional paid service.

14. No Guarantee of Results

Creative, music, marketing, advertising, playlist, and website services cannot guarantee audience reaction or commercial performance. Unless we make a specific written commitment as part of an order, projections, estimates, examples, statistics, and previous results are illustrative and are not guarantees of future results.

You remain responsible for your artistic, business, financial, marketing, release, and career decisions.

15. Your Music, Content and Materials

You retain all ownership rights that you have in the music, recordings, compositions, artwork, photographs, text, trademarks, logos, and other materials that you provide to us (“Client Materials”). We do not claim ownership of your Client Materials merely because you submit them to us or purchase our services.

You grant us a limited, non-exclusive right to access, reproduce, process, transmit, review, and otherwise use Client Materials only as reasonably necessary to provide the requested services, operate the relevant workflow, communicate with you, comply with law, and protect our legitimate rights.

You confirm that you own the Client Materials or have all rights, licenses, permissions, and authority necessary for us to use them for these purposes. You remain responsible for any third-party rights associated with materials that you provide.

16. Our Intellectual Property, Work Product and Know-How

Except where we expressly agree otherwise in writing, all intellectual property rights in our own work, materials, methods, and know-how remain owned by us or our applicable licensors. Payment for a service gives you the right to receive and use the agreed service or deliverable for its intended purpose; it does not by itself transfer ownership of our intellectual property to you.

Our intellectual property may include, without limitation, music reviews, written feedback, reports, recommendations, analyses, evaluation frameworks, assessment criteria, review structures, research methods, advertising strategies, campaign structures, targeting approaches, optimization methods, workflows, templates, methodologies, processes, concepts, internal tools, service formats, know-how, and other original materials or methods developed, created, or supplied by us in connection with our services.

Subject to these Terms and full payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable license to use reviews, feedback, recommendations, reports, and similar client-facing deliverables supplied to you for your own personal, artistic, professional, or internal business purposes.

Unless we expressly authorize it in writing, you may not sell, sublicense, commercially redistribute, reproduce for resale, publish as a competing product or service, systematically copy, reverse engineer, extract, or use our protected materials, methodologies, structures, or know-how to create or operate a competing service. This restriction does not prevent you from applying our recommendations to your own music, advertising, website, career, or business.

For custom website design, development, artwork, or other commissioned creative deliverables, the ownership or license rights in the final deliverable may be specified separately in the applicable order, proposal, invoice, or written agreement. Unless expressly agreed otherwise, our pre-existing materials, reusable components, templates, methods, workflows, know-how, and third-party materials do not transfer to the client merely because they are used in producing a custom deliverable.

Third-party materials, software, plugins, fonts, APIs, stock assets, platforms, and other licensed components remain subject to the rights and license terms of their respective owners.

17. Prohibited Conduct

You may not use our services to violate law, infringe third-party rights, commit fraud, distribute malicious material, misrepresent ownership or authorization, unlawfully manipulate streaming or advertising systems, obtain fraudulent engagement, interfere with our systems, or abuse our staff, contractors, partners, or other users.

18. Third-Party Platforms and Services

Our services may interact with or depend on third-party platforms and providers. We do not control them and are not responsible for their independent decisions, outages, algorithm changes, account actions, policy changes, content moderation, payment decisions, advertising approvals, or availability.

References to third-party companies, platforms, or services do not imply sponsorship, endorsement, partnership, or control unless expressly stated.

19. Privacy and Confidentiality

We process personal information in accordance with our Privacy Policy and use cookies and similar technologies as described in our Cookie Policy.

We take reasonable care with non-public materials supplied for an order. Information necessarily shared with authorized team members, service providers, or platforms to perform the service is not treated as an unauthorized disclosure.

20. Communications

We may contact you using the details supplied with your order regarding the order, delivery, questions, payment, support, and other service-related matters. Marketing communications are handled in accordance with applicable law and our Privacy Policy.

21. Standard of Service and Disclaimers

We will provide our services with reasonable care and skill as required by applicable law. Subject to rights that cannot legally be excluded, our services do not include guarantees regarding subjective artistic approval, commercial success, third-party platform performance, or outcomes outside our reasonable control.

22. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses, loss of opportunity, loss of anticipated profit, losses caused by third-party platforms, or outcomes that were not expressly guaranteed by us.

To the maximum extent permitted by law, our aggregate liability arising from a particular paid service will not exceed the amount you paid us for that service. Nothing in these Terms limits or excludes liability where doing so would be unlawful.

23. Responsibility for Third-Party Claims

To the extent permitted by applicable law, you are responsible for claims, losses, or reasonable costs arising from materials you submit or instructions you give us where you did not have the necessary rights or authority, or where your use of our services violates these Terms or applicable law.

24. Suspension, Cancellation or Refusal by Us

We may refuse, suspend, or cancel an order if we cannot reasonably perform it, required information is not provided, payment fails or is reversed, the order creates a legal or security risk, or you materially breach these Terms.

If we cancel because we cannot provide the service and the cancellation is not caused by your breach or failure to cooperate, Section 11 applies.

25. Changes to Services and These Terms

We may update our services and these Terms from time to time. The version applicable to an order will generally be the version in effect when the order is placed, unless a change is required by law or you expressly agree otherwise.

26. Governing Law and Mandatory Consumer Rights

These Terms and the applicable contract are governed by the law identified for the contracting entity in the relevant checkout, invoice, order confirmation, or transaction documentation, subject to mandatory rules that apply to you.

If you are a consumer, nothing in these Terms deprives you of mandatory protections that apply under the law of your country of residence where those protections cannot lawfully be excluded by contract.

27. Severability

If any provision of these Terms is invalid, unlawful, or unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law.

28. Entire Agreement

These Terms, together with the applicable service description, order details, Privacy Policy, Cookie Policy, and any additional written terms expressly agreed for your order, form the agreement relating to the service. Specifically agreed terms for an individual order prevail over these general Terms to the extent of any conflict.

29. Contact Us

If you have questions about these Terms, an order, cancellation, or refund, please contact us using the contact details on our Contact Us page.