Email us anytime
The best way to reach us is by email. We respond personally to every message.
Contact Our
Customer
Service
We're here to assist you with any questions
regarding our services, ordering and payment
options, and the review process.
★
Trusted by independent artists worldwide
Contact Our
Customer
Service
We're here to assist you with any questions
regarding our services, ordering and payment
options, and the review process.
Loved by Artists Worldwide
2,500+
Artists Helped
6,000+
Songs Reviewed
200+
Recently Playlisted
100%
Private & Confidential
Simple, clear, and personal support.
Actionable insights that help you make better decisions and create stronger music.
Call-back
For time-sensitive or urgent matters, you can request a call-back. We'll review your request and call you if needed during support hours.
Support hours
Our team is available
during our normal
business hours:
09:00 – 18:00
CET/CEST (Italy time)
Personal. Professional. Focused on your music.
We take time with every track and every message. Clear communication helps us give you the best feedback possible.
Frequently Asked Questions
Everything you need to know about getting feedback on your track.
What kind of feedback will I receive?
You’ll receive a clear, structured written review covering the strengths of your track, the areas that could be improved, and practical suggestions for moving forward. We’ll explain what is already working well and where focused changes could make a meaningful difference to the overall result.
How long does it take to get my review?
We always aim to deliver your review as soon as possible. Most reviews are completed within a maximum of 3 business days. If we need any additional time to work on your track, we’ll contact you beforehand to keep you informed.
Can I submit an unfinished track?
Absolutely. You’re welcome to submit a work in progress if you’d like guidance before the track is completely finished. Just let us know what stage the song is at and, if you wish, which particular areas you would like us to pay the most attention to.
Do you review all genres?
We work with a broad range of genres and subgenres and always approach each track on its own musical terms. If we feel that we cannot provide genuinely useful and informed feedback on a particular track, we’ll let you know and offer you a full refund for your purchase.
Can I request a follow-up review?
Yes, of course. If you make changes after receiving your initial review, you can request a follow-up so we can listen to the updated version and assess the progress. With the follow-up, we’ll help you understand what has improved and whether there are any areas that may still benefit from further work.
How do I know if my track is ready for a review?
Your track does not need to be completely finished or release-ready before you send it to us. However, it is usually best to submit a version that is developed enough for us to properly evaluate the song and its production. If you’ve reached a stage where an independent professional perspective would help you make your next creative or production decisions, it may be the right time to request a review.
What if I disagree with the feedback?
That’s absolutely fine. Every artist has their own vision for their project, and our feedback is intended to offer an informed professional perspective and helpful options, not a set of rules that you are expected to follow. Your artistic vision may differ from ours, but you will always remain fully in control of every creative decision about your track.
Why is email the primary way to contact you?
Email is convenient and allows us to keep your questions, track information, and any follow-up details together in one clear conversation. This helps us respond carefully and reduces the chance of anything being overlooked. If you would prefer to speak with us directly, you’re also very welcome to use the Request a Call Back form above.
Ready to understand
what your track needs?
Get clear, professional feedback that helps you
improve your music and reach your goals.
